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Stock Embroidery
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Terms and Conditions

All instructions must be clearly specified by customer in writing. Company is not liable for errors on verbal instructions. Our Company does not assume any liability for any special or consequential damages suffered by the customer or not, including profits lost, loss of actual or potential sales, extra shipping for fulfillment to end users, or any similar cause, whether or not caused by our company or resulting from the company's negligence.

All delivery schedules are based upon normal projections regarding the availability of goods, normal preparation time, regular running times, and the like. Our company shall not be held responsible for noncompliance with scheduled delivery date(s) due to extraordinary circumstances or circumstances beyond the company's control.

In case of large orders, a continuous delivery schedule to the customer's facilities receiving point is deemed acceptable to the customer unless there are specific written instructions to the contrary.

Customer must inspect goods at time of delivery to verify goods are in good form and without defect.

If the customers bank returns customers check as uncollectible funds, customer must make the check good within 10 days. Should Company not receive such funds promptly, Company shall pursue all appropriate legal actions. Customer is liable for all legal costs associated with recovering funds.

Receiving drop shipments: We accept no responsibility for the accuracy of shipments of merchandise sent to us. It is the customers responsibility to insure that correct number, style, etc. is sent. Shipments sent to us we will sort for different designs, locations or colors at an additional cost.

Deposits: All new and cash accounts are required to make a 100% deposit on all digitizing and 50% deposit on embroidery & garments. The balance must be paid before the completed products ship. We will be using a check conversion system to verify checks. All checks are electronically converted.

Damaged Goods: Our policy is the same as the industry standard: a 2% loss during the embroidery process.

Terms of Payment: Cash, Check, Visa, Master Card, Discover, and American Express. Open account to establish company with approved credit and good past payment record. Term are net 30 days. Past due accounts are charged 1 1/2% finance charge with a minimum of $.50 per month. There is a $35.00 fee assessed per bad check.

Shipping and Handling: $5.00 plus any shipping charges.

Taxes: Minnesota Sales Tax only unless we have a signed exemption certificate in our files at the time of billing.

Design approval: No order will be started until the design is approved in writing from the customer. The due date is determined after the design is approved. The customer has the right to waive the approval process, but the company accepts no responsibility for unapproved designs embroidered or screen printed on apparel. Embellished apparel cannot be returned. Washed or worn garments cannot be returned.

Defects: If any portion of the goods delivered to Customer is defective or is otherwise not in accordance with contract specifications Company shall have the right in its discretion either to replace such defective goods or to refund the portion of the purchase price applicable thereto. No goods shall be returned to Company without Company's written consent. In no event shall Company be liable for the cost of processing, lost profits, injury to good will or any other special or consequential damages.

Discounts: Only one discount offer per customer.

Claims for loss or damage in transit: customer is responsible for inspection of merchandise on receipt from carrier. Loss or damage in transit should be noted on the freight bill and a claim filed by customer against the carrier. Should the customer find concealed loss or damage, customer should immediately contact the carrier and initiate a claim procedure. All claims must be made within 5 days of receipt of goods. No claims will be honored after 5 days have lapsed.

RETURN POLICY: Claims for defective merchandise must be made within 5 days of customer's receipt of merchandise. Returns must be made within 15 days of return authorization number or a 15% restocking fee will be charged, unless Company is responsible for a mistake in packaging or shipping. No adjustments will be made after 30 days from shipment. Please allow 15 days for us to receive and process your returned merchandise. We will credit or refund the price of the merchandise (including any taxes you were charged, excluding shipping and handling). Please allow 1-2 billing cycles for your credit to show on your statement. The irregularities and variations of color and shading from garment to garment are characteristics of the dye, wash or merceration process. It is the customer's responsibility to inspect all merchandise for correct size, style, color, and quantity prior to decorating or altering in any way. Embroidered or decorated items cannot be returned or exchanged unless there is a manufacturers defect. No call tags are issued. Shipping and handling are non-refundable. Return shipping is the responsibility of the customer. NO RETURNS WILL BE ACCEPTED WITHOUT A RETURN AUTHORIZATION NUMBER: PLEASE CALL OR EMAIL FOR A NUMBER. WE WILL NOT ACCEPT ANY RETURNS WITHOUT A RETURN AUTHORIZATION NUMBER ANYMORE. RETURN AUTHORIZATION NUMBERS MUST BE PUT ON THE SHIPPING TAG.

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PLEASE NOTE: All apparel is blank pricing only. Embroidery is an extra charge.

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